Long Rake Spar’s decorative aggregate brand Natural Selection has recently surpassed industry standards with a NPS (Net Promoter Score) of +67.
We asked a series of questions covering areas such as customer service, product quality, and price to gain a deeper insight into all areas of the business. We then looked at how that feedback can be translated into meaningful action and improvement across the Natural Selection brand and the wider business.
We feel that ultimately the success of our business, and all businesses, is reliant upon customer satisfaction. If customers are not happy with our products and service we do not have a business. These surveys form part of the ISO 9001:2015 Quality Management Systems framework that we work to, to ensure that we continue to improve our processes. We place great importance on understanding how we can improve and feedback from customers in this process is vital.
If we have happy customers and good working relationships, it shows we are doing a good job. We are delighted with this latest NPS, which is testament to our core ethos of quality and service.
